Returns and refunds

At Sage Coffee, we take pride in providing fresh, quality coffee with every order. Due to the perishable nature of our products and for food safety reasons, all coffee sales are final, and we do not accept returns or exchanges.

Damaged or Incorrect Orders

We want your coffee to arrive in perfect condition! If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To qualify for a refund:

• The coffee bag must be unopened and unused.
• The product must have arrived damaged, defective, or incorrect.
• You must provide your order number and clear photos of the issue.

Once we review your request, we will determine whether a refund or replacement is appropriate.

Non-Refundable Items

We do not offer refunds for:

• Opened or used coffee bags.
• Personal taste preferences or dissatisfaction with flavor.
• Orders placed incorrectly by the customer.
• Products that have been improperly stored after delivery.

Refund Processing

If your refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Contact Us

If you experience an issue with your order, please reach out through our website's contact page. We're always happy to help! Email us at sagecoffeeroasting@gmail.com.

Thank you for supporting Sage Coffee and our small business. We appreciate every order and hope you enjoy every sip.